Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at modpizzza.rest, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your data with transparency, integrity, and care.

Please read this Privacy Policy carefully. By accessing or using our website, services, or placing an order with us, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue your use of our website and services immediately.

This Privacy Policy applies to all users located in the United States and is governed by applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations.

1. About Us

Mod Pizza is a food service business operating through our digital platform and physical locations. We are dedicated to providing our customers with high-quality food experiences, and part of that commitment includes being transparent about how we handle your personal information.

2. Information We Collect

We collect various categories of information in order to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, contact us, or otherwise interact with our services, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (where required for age verification)
• Payment information (credit card numbers, billing details — processed securely through third-party payment processors)
• Username and password for your account
• Profile preferences and dietary preferences
• Communications and correspondence you send to us

2.2 Order and Transaction Information

When you place an order through our website or at one of our locations, we collect transaction-related information including:

• Order history and purchase records
• Items ordered, customizations, and special instructions
• Payment method type and transaction confirmation details
• Delivery address and delivery instructions
• Loyalty program usage and reward redemption history

2.3 Usage and Behavioral Data

As you navigate and interact with our website, we automatically collect certain technical and behavioral information about your visit, including:

• Pages visited, links clicked, and time spent on each page
• Search queries entered on our website
• Referring URLs and exit pages
• Frequency and duration of visits
• Features and menu items browsed
• Shopping cart activity
• Scroll depth and interaction patterns

2.4 Device and Technical Information

We collect information about the device and technology you use to access our services:

• IP address and approximate geographic location derived from IP
• Browser type, version, and settings
• Operating system and device type (mobile, desktop, tablet)
• Device identifiers (advertising IDs, mobile device IDs)
• Screen resolution and language settings
• Network connection type
• Time zone

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing activity. Please refer to Section 8 of this Policy for detailed information about our cookie practices.

2.6 Information You Voluntarily Provide

From time to time, you may choose to voluntarily provide information to us through:

• Customer service inquiries submitted via email or contact forms
• Survey responses and feedback forms
• Participation in contests, sweepstakes, or promotions
• Social media interactions and user-generated content
• Reviews and ratings submitted on our platform
• Newsletter and marketing subscription sign-ups

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms when you connect your account or log in using social sign-in features
• Third-party delivery platforms and partners
• Advertising networks and analytics providers
• Data brokers and marketing partners (in accordance with applicable law)
• Payment processors and fraud prevention services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, as described below:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your customer account and profile
• Processing payments and preventing fraudulent transactions
• Facilitating delivery and pickup services
• Administering loyalty rewards programs
• Providing customer support and responding to inquiries

3.2 Improving Our Products and Services

• Analyzing usage patterns to understand customer preferences
• Conducting research and development to enhance our menu offerings
• Testing and improving website functionality and user experience
• Identifying and resolving technical issues
• Measuring the effectiveness of our website features

3.3 Marketing and Communications

• Sending promotional offers, discounts, and special deals via email, SMS, or push notifications (with your consent where required)
• Personalizing marketing content based on your purchase history and preferences
• Notifying you about new menu items, seasonal promotions, and events
• Conducting targeted advertising campaigns on third-party platforms
• Sending newsletters and general company updates

You may opt out of marketing communications at any time by following the unsubscribe instructions in any promotional email, by contacting us at [email protected], or by updating your communication preferences in your account settings.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, or safety of our company, customers, and the public
• Investigating complaints, fraud, or security incidents

3.5 Analytics and Business Intelligence

• Using aggregated and anonymized data to understand market trends
• Measuring conversion rates and marketing campaign performance
• Generating internal business reports and forecasts
• Improving operational efficiency across our food service locations

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services on our behalf and are contractually obligated to protect your data. These include:

• Payment processors — to securely process credit card transactions and other payments
• Delivery and logistics partners — to fulfill delivery orders to your specified address
• Cloud hosting and IT providers — to maintain and operate our website and data infrastructure
• Email and SMS marketing platforms — to send promotional and transactional communications
• Analytics providers — to analyze website traffic and user behavior (e.g., Google Analytics)
• Customer service platforms — to manage support tickets and inquiries
• Fraud prevention services — to detect and prevent unauthorized transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably identify you with third parties for research, marketing, analytics, or other purposes.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to personal information are subject to confidentiality obligations.
• Payment Security: We do not store full credit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party processors.
• Secure Infrastructure: Our servers are hosted in secure, access-controlled data centers with industry-standard physical and network security.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to ensure they remain secure and compliant.
• Incident Response: We maintain procedures for detecting, reporting, and responding to data security incidents.

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions such as using strong passwords and protecting your account credentials.

If you suspect any unauthorized access to your account or any security breach, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Available to All U.S. Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories of personal information collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions permitted by law.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, you may opt out of the sharing of your information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to provide our services.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: modpizzza.rest

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension in writing. We will verify your identity before fulfilling your request to protect your privacy and security. You may designate an authorized agent to submit a request on your behalf, subject to verification requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, keep you logged in, and gather information about how you use the site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function. They enable core features such as security, account login, and shopping cart functionality. These cannot be disabled.
• Performance and Analytics Cookies: These help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These allow the website to remember your preferences (such as language, location, or saved items) to provide a more personalized experience.
• Marketing and Advertising Cookies: These are used to track your activity across websites and deliver targeted advertisements relevant to your interests. They may be set by us or our advertising partners.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website.

For California residents, you may exercise your right to opt out of the sharing of information via tracking technologies for cross-context behavioral advertising by contacting us at [email protected].

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website at modpizzza.rest.

9. Children's Privacy

Mod Pizza's website and online ordering services are not directed to children under the age of 18. We do not knowingly collect, solicit, or process personal information from minors under 18 years of age. If you are under 18, please do not use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected personal information from a minor, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly engage in the collection or processing of children's data.

10. International Data Transfers

Mod Pizza is based in the United States and our services are primarily intended for users located within the United States. However, if you are accessing our website or services from outside the United States, please be aware of the following:

Your personal information may be transferred to, stored in, and processed in the United States or in other countries where our service providers operate. These countries may have data protection laws that differ from those in your home country.

By using our website and services, you consent to the transfer of your personal information to the United States and to other countries as described in this Privacy Policy. We take steps to ensure that your data receives an adequate level of protection wherever it is processed, including entering into appropriate data transfer agreements with our service providers.

If you are located in a jurisdiction with specific requirements for international data transfers (including those under applicable state or federal law), please contact us at [email protected] with any questions or concerns about how your data is handled.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery service partners, or other external resources. These third-party websites have their own privacy policies and data collection practices, which are independent of ours.

We are not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before submitting personal information. The inclusion of a link on our website does not constitute our endorsement of the linked site or its practices.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, we respect your privacy preferences and encourage you to use the cookie management tools described in Section 8 to control tracking technologies on our site.

California residents may also exercise their opt-out rights under the CCPA/CPRA as described in Section 6 of this policy.

13. Your Choices and Communication Preferences

We want you to have control over your personal information and how we communicate with you. You have the following choices available:

13.1 Email Communications

If you no longer wish to receive promotional emails from us, you may unsubscribe by clicking the "Unsubscribe" link at the bottom of any marketing email or by emailing us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related messages (such as order confirmations or account notifications).

13.2 SMS / Text Messages

If you have opted in to receive text message promotions and wish to stop receiving them, you may reply "STOP" to any text message we send you, or contact us at [email protected].

13.3 Account Information

You may update, correct, or delete information in your account at any time by logging into your account settings on our website at modpizzza.rest, or by contacting our customer support team.

13.4 Push Notifications

If you have enabled push notifications through our website or mobile application, you may disable them at any time through your browser or device settings.

14. How to File a Complaint

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to file a complaint. We encourage you to first contact us directly so that we can address your concerns promptly.

14.1 Contact Us First

Please send your privacy complaint or concern to:

• Email: [email protected]
• Website: modpizzza.rest

We will acknowledge receipt of your complaint within 10 business days and aim to resolve it within 30 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your data in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at modpizzza.rest
• Where required by law or where practicable, notify you via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We are dedicated to working with you to resolve any privacy concerns in a fair, transparent, and timely manner. When contacting us, please include your full name, the nature of your request, and your preferred method of response so we can assist you as efficiently as possible.